1. INTRODUCTION

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Welcome! SKINOQ, is a premier skincare division of SKINOQ HEALTHCARE PVT LTD. These Terms and Conditions ("Terms") are designed to provide clarity about the use of SKINOQ's website, services, and products, both online and at our physical clinics. Your engagement with our website, services, or products signifies your acceptance of these Terms.

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2. DEFINITIONS

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SKINOQ" refers to the skincare division of "SKINOQ HEALTHCARE PVT LTD", inclusive of its website, services, and products.- "

- "User", "You", "Client", and "Customer" refers to any individual or entity accessing or using our services or website.

- "Services" encompasses skincare treatments, consultations, therapies, and other related services provided by SKINOQ.

- "Products" denotes skincare, healthcare, and wellness items curated and sold by SKINOQ.

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3. WEBSITE USAGE

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​- Our website is intended to provide information about our services, products, and skincare insights.

- Users must refrain from using the website for any malicious activities, including but not limited to introducing viruses, trojans, or other harmful material.

- Any attempt to gain unauthorized access to our website, server, or connected database is strictly prohibited.

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4. COMPREHENSIVE SERVICES & PRODUCT DETAILS

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- SKINOQ takes pride in offering services and products that are backed by scientific research and expert knowledge.
- We continually update our offerings based on new skincare research, technological advancements, and customer feedback.
- While we strive for accuracy, there may be instances where product or service descriptions, pricing, or availability may be inaccurate. In such cases, we reserve the right to correct any errors and to change or update information.

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5. APPOINTMENTS, RESCHEDULING & CANCELLATIONS

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- For the convenience of our clients, we offer an appointment booking system. We recommend booking appointments well in advance to secure preferred dates and times.
- Clients are requested to arrive at least 10 minutes prior to their scheduled appointment to ensure a smooth process.
- In the event of a cancellation or rescheduling, clients are required to notify SKINOQ at least 48 hours in advance. This allows us to accommodate other clients.

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6. REFUND, RETURN & EXCHANGE POLICY

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- Products purchased from SKINOQ can be returned within 45 days, provided they remain unopened, unused, and in their original packaging. A valid receipt must accompany all returns.
- Services, once availed, are non-refundable. However, concerns regarding services will be addressed on a case-by-case basis, ensuring client satisfaction.

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7. User Accounts, Data Protection, and Confidentiality

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- Certain features of our website may require account registration. Users are responsible for safeguarding their login credentials.
- SKINOQ is committed to protecting user data. All personal and transactional information is stored securely and is treated with the utmost confidentiality.
- Our data handling practices are in line with prevailing data protection regulations and are detailed in our Privacy Policy.

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8. Intellectual Property Rights

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- All content, including text, graphics, logos, images, and software used on the SKINOQ website, is the exclusive property of SKINOQ HEALTHCARE PVT LTD and is protected by international copyright laws.
- Reproduction, modification, or distribution of any content without express written permission from SKINOQ HEALTHCARE PVT LTD is strictly prohibited.

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9. Limitations and Disclaimers

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- While SKINOQ ensures the highest standards in skincare, individual reactions to treatments or products can vary. It's imperative for clients to disclose any allergies or medical conditions prior to treatments.
- SKINOQ shall not be held liable for any adverse reactions or complications. However, our team will provide necessary support in such cases.

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10. Governing Law and Jurisdiction

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- These Terms are governed by the laws of the jurisdiction where SKINOQ HEALTHCARE PVT LTD is registered. Any disputes arising out of these Terms will be addressed in the competent courts of the same jurisdiction.

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11. Amendments to Terms

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- SKINOQ reserves the right to periodically update or modify these Terms. Users are encouraged to review these Terms regularly to stay informed about any changes.

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12. Contact and Feedback

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For any queries, feedback, or clarifications regarding these Terms or any of our offerings, please reach out to us at [info@skinoq.com](mailto:info@skinoq.com).

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